How to raise a concern
You can contact us by phone on 07984 950485 or email info@safalivingcare.co.uk. Please share as much detail as you're comfortable with so we can understand and respond fully.
What we'll do
We will acknowledge your complaint promptly, investigate fairly and respond within a clear timeframe. Formal timescales and escalation routes will be published as part of our full complaints procedure at launch.
External bodies
Once registered, if you are not satisfied with our response, you will be able to raise your concern with the Care Quality Commission (CQC) or the Local Government and Social Care Ombudsman as appropriate.
This policy is placeholder content maintained by Safa Living Care and is pending final legal and operational review before regulated services launch. It will be updated as our systems, registration and processes are finalised.