Complex Care
A future specialist service for individuals with more complex needs, subject to registration, staffing and clinical requirements — delivered in close partnership with families and healthcare professionals.
This is a planned Safa Living Care service and is not currently available. Service delivery will begin only after all necessary registration, staffing and operational requirements have been completed.
Who this future service may support
- Adults living with long-term neurological conditions
- People with acquired brain injuries or spinal injuries
- Adults requiring specialist continence, feeding or respiratory support
- People with progressive conditions such as MS, MND or Parkinson's
- Adults needing coordinated multi-disciplinary care at home
- Individuals moving from hospital or residential settings back to the community
Intended outcomes
- Safe, coordinated care built around clinical needs
- Consistency of carer team, protecting familiarity and trust
- Clear communication with families and health professionals
- Support to live as fully and independently as possible
- Peace of mind for families and referrers
Dignity and choice at the centre
People choose how they are supported, by whom, and in what way. Consent, cultural respect, faith, gender preference and personal routines guide every plan we build.
Family members and trusted professionals are welcomed as partners when the person we support wishes to include them.
How we intend to deliver complex care
- 1
Multi-disciplinary planning
Care planned in close partnership with GPs, community teams, therapists and specialist nurses.
- 2
Specialist training
Care teams trained specifically for each person's condition and equipment needs before support begins.
- 3
Structured governance
Careful clinical oversight, record-keeping and escalation — built to satisfy CQC expectations from launch.
- 4
Family partnership
Families are welcomed as experts in their loved one, involved fully in planning, reviews and daily updates.
Future assessment process
- 1An initial conversation to understand what matters to you.
- 2A home visit to assess environment, safety and preferences.
- 3A written support plan agreed with you and, if you wish, your family.
- 4Introductions to your consistent carer team before support begins.
- 5Regular reviews to keep the plan aligned to your goals.
Family and professional involvement
With consent, families, GPs, social workers and other professionals are welcomed into planning and review. Clear communication, safeguarding and record-keeping will be central to how we work.
We are designing our operational model to meet CQC expectations from the moment regulated services begin.
Questions about this planned service
Can't find what you're looking for? Speak to our team directly — we're always happy to help.
Be first to hear when Complex Care launches
Share a few details and our team will be in touch personally as this planned service becomes available.